ServiceNow - Cloning an Instance

What is Cloning:

In a nut shell cloning a Service Now instance means, copying one instance of SN to another, i.e., Copying a production instance to a development instance means selecting your development instance as a target instance while selecting your production instance as a source instance.

Submitting/Requesting Clone Request:

If you are running a version on or after Berlin (CCA 6), then you will be submitting your cloning request by yourself, by going to System Clone -> Request Clone, otherwise you will submit a clone request by using ServiceNow HI system.

Creating a Clone Target:

If you want to clone (copy) your production instance to a development instance then the first thing you will have to do is to create a clone target by going to System Clone -> Clone Targets. Provide the instance url of your development instance, the credentials for the system admin and then click Submit button.

Submitting a Clone Request:

Log in to your production instance and then go to System Clone -> Request Clone, select the target instance created in previous step, provide your admin credentials for the target instance(receiving the data) and submit the request.

Note: If you get an error during the submission of submitting the clone request saying "Destination  does not allow clone requests" then simply go to your sys_properties table by typing sys_properties.list in the left navigation bar and find the property glide.db.clone.allow_clone_target and set its value to true

For more information on cloning a Service Now instance please visit: http://wiki.servicenow.com/index.php?title=Cloning_your_ServiceNow_Instance